HARARE – Zimbabwe’s telecoms company, Econet Wireless, is reportedly planning to invest more than US$200 million to expand network capacity, enhance service quality, and reduce disruptions caused by persistent power challenges.
According to a report by The Herald, the company’s immediate strategy hinges on expanding network capacity and strengthening infrastructure resilience to enhance customer satisfaction.
Econet Group Chief Executive Officer Douglas Mboweni was quoted as saying customers deserve more reliable and consistent connectivity experience.
“Every year, our customers are consuming significantly more data than the year before. Staying ahead of this growth requires continuous investment in network capacity, smarter technologies and infrastructure that can withstand the challenges of a rapidly evolving digital environment,” said Mboweni.
Mboweni said there are more than three million subscribers whose handsets are too old to support many of today’s digital services.
He responded to accusations that the company has been deliberately churning out poor service lately to its customers, especially when it comes to network experience around the country.
Mboweni said if a customer is using a 2G or 3G device, high-bandwidth applications such as TikTok and YouTube will either not work or will deliver a poor experience.
